Terms & Conditions 

At Smoky Cape Lighthouse Cottages we look forward to welcoming you.
By making a booking you are entering into an agreement with us.
Please read our terms and conditions of booking below


THE BED & BREAKFAST 
Rates are quoted per room, per night, including breakfast.
Maximum of 2 adult guests per room
*We are unable to accommodate minors in Cottage 3 B&B.

THE SELF CONTAINED COTTAGES 1 & 2
Rates are quoted per Cottage ~ maximum of 8 guests

ACCEPTANCE OF CHILDREN
We are well suited to accommodate children in the self contained Cottages 1 & 2 
*We are unable to accommodate minors in Cottage 3 the B&B.

BOOKINGS
50% deposit required at time of booking via  Square* with Credit Card.
Bookings are not confirmed until a deposit is received.
The remaining balance will be invoiced to you & sent to your email address
Payment is due 14 days prior to arrival

If the booking is made within the 14 days of arrival date the remaining balance will be due upon booking confirmation

ACCEPTANCE OF BOOKINGS
Online bookings can be placed up to 12 months in advance
At the end of each month the corresponding month of the following year will become available.
For example: Bookings for February 2022 will be available online as of the 1/3/2021 


REFUNDS & CANCELLATIONS
All cancellations will incur a cancellation fee of 25% of booking cost Bookings cancelled within 14 days of arrival will incur a 50% cancellation fee of booking costs
Cancellation fees will be deducted prior to a refund payment to the card which was used to make the original booking 

 COUPONS & COVID
Coupons are designed for a one time use and valid for 12 months unless otherwise specified
Please retain your coupon as proof of issue
Coupons are not redeemable for cash refund
Any unused portion of coupon will result in a further coupon being issued


ARRIVAL *
Your accommodation will be available after 3pm on the day of arrival  
If you will be arriving after 4pm, please, contact us in advance 

Please call John upon arrival at the chained access gate
PH: 0432 067 441 
He will guide you to our on site parking and help you to transport your luggage to your accommodation.

*Guest vehicles are not permitted, at anytime, to drive up  to the cottages.

DEPARTURE*

CHECK OUT  ~ 10.00 am 
Prior to departure, please ensure the following
~Furniture is to be put back to their original position.
~Used dishes are to be washed, dried and packed away.
~Please wipe down the kitchen & BBQ  & place bagged rubbish in the outdoor bins.

Upon departure, a staff member will assist with the transportation of luggage to your vehicle.

*Guest vehicles are not permitted to drive up to the cottages at anytime.  

We reserve the right to charge a $40 per hour excess cleaning fee if the cottage requires extra time to clean.

WEDDINGS* 
MAY & NOVEMBER are allocated for Weddings
*Please contact us well in advance to secure your preferred dates. 

Max. Guest Limit 30 
We require the majority of guests be taxied in as parking on the grounds is limited & we share the public car park with day visitors to the National Parks.

We require a Venue Hire, Bond Fee & an Agreement is to be signed upon Reservation.

The Bond is in place to protect the venue, its contents & the Heritage status of this site & will be returned 48 hours after the building & contents have been cleaned & inspected.
Clients are liable for any damage, breakages or excess cleaning required.

PARTIES
We do not operate as a venue for Party Hire

CONDITIONS OF STAY
We reserve the right to terminate your booking immediately, without being liable for any refund or compensation, if guests engage in unacceptable behaviour that causes a disturbance or nuisance to other guests or  inflict damage to our property or the National Park and its protected flora & fauna.

Bookings will be terminated without compensation, if guest numbers exceed the limit of accommodation booked.


PETS
We are unable to accommodate pets as we are situated within a National Park. Service dogs are permitted if certified accreditation documents are provided

SMOKING POLICY
We are a non-smoking establishment. We reserve the right to charge an extra night’s stay if the room has to be specially cleaned and aired before it is suitable for use by another guest.
Smoking is prohibited within the National Park (including this facility) Fines apply $300

WE ARE STRICTLY A FIRE FREE ZONE 
Failure to comply will result in liability and cancellation of your accommodation without refund or compensation.  Please be considerate of your environment, its wildlife & other guests.

DAMAGES AND BREAKAGES
Please take care when staying in our property.  You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. 
All we ask is
that you report any incidents as they occur.  We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you do not report this. Due to our changeable coastal conditions, we ask that our guests respect the cottages indoor furniture, fittings and soft furnishings, by not using them outdoors. Items for outdoor use are provided. Sudden weather changes could result in damaging property if left outside unsupervised or overnight.

KEYS
We ask that guests take special care of door keys during their stay. If keys are lost or not returned at the end of your stay, it will be necessary to change locks and replace keys and the cost of this will be chargeable.
Please return keys to the 'lock box' upon departure.


LIABILITY
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 * 1/8/2020   Who is Square?   https://squareup.com/au/en/about