Our PrinciplesWe have a simple approach to data protection and privacy which adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
CollectionWe collect your personal information so that we can provide you with the products, services or information that we supply. This may include yours/your child's, first name, last name, location, age, phone number, email address, postal address and payment details that you have provided when interacting with us. We may also collect information on how you use our website, your product preferences, opinions and other personal preferences. Other information that may be automatically collected when you visit our website include (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location and time/date stamp. At times, we may collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from youUser contact forms
When you fill out a contact form on our website, we will collect that information and use it to get in touch with you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.
If you sign up to one of our mailing lists, this means that you have opted-in and have consented to us sending you emails relating to the services or products we provide as a company. Don't worry, we won't spam you. We send all emails as per the guidelines set out by the Australian Communications and Media Authority.
When you sign up with us and create a login with us
When you sign up to our website using your personal details, we will collect this personal information so that your user preferences are stored when you come back and login.
Credit card payments (PAYPAL or STRIPE)
If you contact us for technical, product or other website related support, we may retain that information on record so as to process your request as well as for training purposes. Such information may include the transcript, emails or other information which was relayed by you and Smoky Cape Lighthouse Cottages throughout the support request process.
What we collect and receive from others
- 3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc)
Where your personal information is contained in a user generated post or in a communication through a third party commenting system, please be aware that the comment may become, and remain public.
- Social Network widgets and buttons (Facebook, Twitter etc)
- Third party polling and survey plugins
- Maps/Video and other embedded content
Site performance indicators: these give us information on how our website is used, so that we can make the necessary improvements or amendments to make your experience better.
Analytics Cookies: these give us the statistics to understand how many people are on our website, which areas are popular and which areas we need to work on.
Use and DisclosureWe only use personal information for the purpose which was requested of us, or for the purposes which directly relate to your booking or one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):
- You have consented.
- You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
- It is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.
If major damage or disturbance has been caused to the cottages, premises, other guests or the National Park and its flora and fauna that surround us.
- It may prevent or lessen a serious and imminent threat to somebody's life or health.
Data SecurityWe take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, each and every Smoky Cape Lighthouse Cottages employee or agent must abide by this policy. While we cannot share with you details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at firstname.lastname@example.org.
Access and CorrectionAt Smoky Cape Lighthouse Cottages, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at email@example.com, or as per the contact details below and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else's privacy or may pose a threat to someone's life, health or safety.
When no longer required or requested by you, all personal information is destroyed in a secure manner, unless required by law.
Complaints HandlingIf you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact through details below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact UsWe understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Phone: 0456 795 272
Address: Smoky Cape Lighthouse Cottages,
Lighthouse Rd, Arakoon NSW 2431